I bought a Mars Spirit LS recently. Nathaniel the sales person from Mars was super professional.
Considering that we are newB in campers, Nathaniel was very patient to explain every bolts and nuts of camper. I am very please and impressed by his can do attitude! Keep up the good work.
Also, have to thank George! He helped and went above to make the handover process very smooth.
We will be back for our next upgrade to the space x. 😁
Seldom do we ever experience outstanding, above & beyond customer service theses days.Tom, Ken & Bec at the Mars Brisbane Showroom have certainly proved its still around!
We purchased our first Mars setup from them back in July 2022, & have since explored many wonderful destinations, all fully self contained & fault free, That’s until our last trip whereby our water pump decided to pack up. Within one phone call to Bec & we had our rig booked in the very next day for immediate repair. Greeted by Tom in the morning, i had a moan about one of my hub caps being nicked on a remote forest camp site, about the hitch lock I left behind & numerous other stuff that was our fault! When we picked the van up later that day, not only did we have a new pump installed but all our missing parts had been replaced, no questions asked!
We are now lining up our upgrade to a Hybrid unit, thanks Tome , Ken & Bec at Mars Campers - totally awesome all round service & well deserved review.
We just picked up our new camper trailer today. The whole process from our initial enquiry to drive away has been seemless and friendly. Tom and Ken have answered all our numerous questions and provided great hints and tips.
Thanks to all, let the adventure begin 👍
Purchased a secondhand spirit forward fold from the lovely team at the Brisbane showroom. Tom and Kenny were super helpful and answered all my questions, so we felt fully informed before our purchase. Kenny came in after Christmas, in his own time, to help show me how to set up the trailer and spent a lot of time with me making sure I felt comfortable with all the ins and outs - fantastic demo. Found a few niggles with the trailer after our first two outings and Bec and Kenny promptly got every fixed up (with Kenny doing all the heavy lifting!) under our 3-month warranty. Couldn't recommend more highly Mars campers for a great camper and fantastic customer service.
Recently we ordered our new Mars Vanguard camper trailer, trailer ready for pick up within 3 weeks however we had an issue with tow bar on our suv. Gary suggested new fitting more suitable and kindly cut goose neck to size and delivered trailer to our house. Fabulous service, cant wait to head out on our first trip.
Cheers for all your help Gary.
We have just purchased a mars spirit and all I can say is we are very impressed. Tom and Ken are probably the best in the business with knowledge and customer service and experience. They have been nothing but helpful with our purchase and after sale service. They both went beyond and above to help is out as we are new to camping with a trailer and have always been old school. The spirit is a game changer for us with setting up and having two young girls it has made life so much easier and can recommend if you have a young family Mars will look after you. 5 stars from me
We bought our Mars Vanguard 4 years ago and absolutely love it. In my haste of packing up I broke off the attachment under sink when I closed the kitchen. I called Gary at Mars Campers and asked if I could get a replacement. They sourced one within a week from Melbourne and it was at my house 24hours later. Incredible service and we are now all set for our next camping adventure - I recommend Mars Campers and the service highly
I'm extremely happy with the service provided by Cassandra. She was so lovely honest and upfront about the camper trailer. She gave us a wonderful deal and food for thought. We came back 2 days later and purchased our beautiful Mars Camper from the lovely Cassandra. She kept us updated with the process and when to expect our brand new Camper trailer. Cant Express how happy we are with the service.100% have reccomend Mars Camper as well as Cassandra to mates.