Warranty Terms and
Conditions

Mars Campers recreational vehicles have been designed and manufactured for use as temporary living quarters for recreation, camping, and travel uses. Mars Campers recreational vehicles are not intended for permanent residential purposes or commercial use. Commercial use means using the recreational vehicle as a business asset such as mobile office, long term living quarters, use for leasing or rental purposes. When used for these conditions, you will assume full responsibilities and thus void the Mars Campers New Vehicle Warranty policy.

Please specifically note that no individual (including any dealer, agent, or representative of Mars Campers) is authorised to make any representation, warranty, or provide permission to modification/alteration concerning Mars Campers and its products, except to refer the purchaser to this New Vehicle Warranty. Mars Campers makes no express warranties or representations other than set out in this warranty. The repair or replacement of the vehicle or part of the vehicle is the absolute limit of Mars Campers’ liability under this warranty.

The Mars Campers New Vehicle Warranty applies only to products sold as “new” and do not extend to any products sold via auction or deemed to be “factory seconds”, “ex-demonstration”, or “damaged” unless specifically stated otherwise by Mars Campers in writing.

Mars Campers reserves the right to discontinue, change specifications or design at any time without notice and without incurring any obligation whatsoever.

Mars Campers New Vehicle Warranty does not cover Mars Campers vehicles or Genuine Mars Campers Accessories that have been acquired at auction or imported into Australia other than by Mars Campers Australia.

Appliances and equipment which are not manufactured or supplied by Mars Campers (such as a refrigerator, freezer or customer modifications) have their own manufacturer warranty terms and conditions.

Warranties are not transferable under any circumstances. Warranties are only valid to the original purchaser of the item in question and are valid from the original date of pick up/delivery. The original purchaser shall make no claims or be eligible for any claims on behalf of the new owner.

Mars Campers vehicles are certified to all relevant Australian Design Rules (ADR) in force at the time of certification. It is illegal to fit a replacement part or accessory or make other modifications which does not allow the vehicle to continue to comply with the requirements of the Australian Design Rules. Any advice provided by individuals (including any dealer, agent or representative of Mars Campers) shall not be considered as permission to make modification/alteration.

The Mars Campers New Vehicle Warranty does not cover everything and it’s important that we tell you about the exclusions of your New Vehicle Warranty. In particular, repairs, replacements, and adjustments under the Mars Campers New Vehicle Warranty are not available for deterioration, defects, faults or failures due to:

• Ordinary wear and tear.
• Misuse, neglect, overloading, continued use after finding a fault.
• Modification, alteration which has not been approved by the manufacturer.
• Installation or use of non-genuine parts, accessories, equipment, assemblies, or components.
• Accident, impact, fire, war, theft, illegal use, or malicious damage by a third person.
• Environmental conditions including but not limited to; acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings, windstorm, flooding, earthquakes, landslide, hail, flood, lightning, extreme temperatures, or other acts of nature.
• Failures or faults in camper tent sections or aluminium surfaces and joints if they have been subjected to after treatments (gloss finish protectants). This includes accidental contamination (for example: splashing or spray drift). Any such treatments or contaminants void the warranty on all affected parts.
• Water ingress from floods or deep water fording.
• Improper repairs, inspection, diagnosis, or adjustments not approved or recommended by Mars Campers.
• Normal maintenance items which are the owner’s responsibility, such as greasing wheel bearings, tightening wheel nuts. This also applies to the routine cleaning of filters such as air conditioners and water pumps.
• Axle alignment and toe in adjustment will only be considered for warranty repairs within the 3 month/1000Km of pick up/delivery date.
• Wheel alignment, if affected by hard impacts, potholes, etc.
• Fabric items such as canvas, canopies, windows screenings, vinyl windows, cushions and mattress covers are not warranted against tears, punctures, shrinkage, softening, fading, or soiling but are warranted only against defective workmanship and material.
• Damage caused to tent sections, curtains or plywood finish by condensation being left untreated.
• Deterioration of sealants over time.
• Defect in the aesthetics or physical appearance of the vehicle, or to normal deterioration of the soft trim and appearance items due to wear and UV exposure nor to impact damage whether static or in transit.
• Any alternate accommodation costs whilst repairs are undertaken.
• A failure to have the vehicle serviced in strict accordance with the manufacturer’s specifications and recommendations in this Handbook, or a failure to have the vehicle repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected.
• A failure to maintain the vehicle, including its body trim and paintwork, in accordance with the manufacturer’s recommendations, or the use of unsuitable agents.
• Use of non-recommended, incorrect specification, inappropriate or grease, oil, fluids, lubricants, coolants, refrigerants, or water.
• Rust.
• Wheels and tyres.
• Paint.
• Travel Covers and Straps.
• General consumables (e.g. bearings, light bulbs etc).
• Zips and mesh or screens are not covered.
• Incursions by vermin and other pests.
• Impact, sandblast, stone damage to body.
• Soiling of fabrics and internal fitments from dust, condensation, humidity, bird droppings, etc.
• Costs of transport or recovery of vehicle.
• Any consequential, direct or incidental loss or damage is not covered by the Mars Campers New Vehicle Warranty. Any statutory or other rights or remedies available in connection with a claim for such loss or damage should be pursued separately.
• Goods purchased at auction.

Mars Campers range of off-road vehicles has been designed and constructed to give added strength, ground clearance and durability for off-road usage. While Mars Campers vehicle can handle off-road, we make no claims that it is designed for tight, undulating or extreme 4WD tracks that are unsuitable for trailers. Therefore, any damage that occurs from unreasonable use is not covered under the Mars Campers New Vehicle Warranty. The best and safest policy is to leave your campers/caravan at a base camp.

Gas venting regulations limit the effectiveness of these vehicles against dust and water penetration. Under no circumstances that Mars Campers vehicle be exposed to water crossings at, or above floor level.

We strongly recommend towing at an appropriate braking distance and safe speed according to road and weather conditions, with extra care and attention required on rough surfaces. Tyre type and pressures are important factors when travelling between off-road/on-road and need to be adjusted accordingly.

From time to time, we may offer for sale items marked as “factory seconds”, “damaged”, or “ex-demonstration”. Mars Campers New Vehicle Warranty does not apply to any goods sold under these markings.

Mars Campers may offer for sale items deemed to be “factory seconds” or “damaged”. Any items sold as “factory seconds”, or “damaged” items are sold on an “as is” basis. There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, Mars Campers will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale. Due to the nature of such items, i.e., being “factory seconds” or “damaged”, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you agree to this statement in full and accept that there are no warranties implied or expressed.

Ex-Demonstration will often come with warranty as per New Vehicle Warranty but due to the nature of such an item, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. In the sale of such items, Mars Campers will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale. By purchasing such an item, you agree to this statement in full and accept that there are no warranties implied or expressed for issues (especially on cosmetics) that do not impact the overall function and use of the product.

We do not make any representations as to the quality or fitness of any goods sold on these bases, and it is a term of the contract for the purchase of any such goods that the customer has made their own enquiries and inspections and relies exclusively upon those enquiries and inspections in deciding to make that purchase.

If any warranty duration is expressed on order/invoice to goods sold while marked as “factory seconds”, “ex-demonstration”, or “damaged”, then those warranties will apply the standard for a product with those markings, which will be a lower standard than that for a product sold as new. If you purchase a product with these markings, you acknowledge that the reduced price for the product reflects that some claims will not be available which would have been for a product marked as new.

The Mars Campers New Vehicle Warranty applies in addition to the guarantees, rights, and remedies conferred by the Australian Consumer Law and other applicable Commonwealth, State and Territory legislation. The Mars Campers New Vehicle Warranty does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that their application may lawfully be excluded or limited.

In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.