Warranty Terms and Conditions
Mars Camper Trailer Warranty Terms & Conditions
Mars Campers warrants that, subject to the limitations and exclusions below, all parts of our manufacture or assembly of the Camper Trailer are free from defects in material and workmanship for a period of;
Mars extended warranty on Chassis and drawbar, 5 years. (The extended 5 years drawbar and chassis warranty applies to trailers delivered as of May 2015 onwards)
Warranty starts from date of collection of your camper, not date of purchase.
Tent and trailer, 12 months.
Zips, seams, mesh, canvas, etc are covered in the case of faulty manufacture, but not in the case of accidental damage, wear and tear or misuse and abuse.
From the date of purchase any shortcomings in the original material or manufacture will be corrected without charge to the original purchaser for parts and labor incurred in that rectification.
If the work under this warranty is required, the owner should immediately contact the closest authorized Branch or Distributor to where the unit is located or the selling distributor to make arrangements for the repairs. All repairs must be authorized by Mars Campers. No claims will be reimbursed for repairs carried our without pre-approval from Mars Campers
The warranty is not transferable to a subsequent purchase if the Camper Trailer is sold by the original purchaser during the warranty period.
Your Mars Camper Trailer comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to this product.
This warranty does not apply if the damage occurs due to:
– Fair wear & tear
– Misuse, neglect or abuse
– Storm damage or other acts of Nature.
– Unauthorized repairs made or attempted.
Should a warranty claim become necessary during the warranty period then the product must be returned to the place of purchase or the nearest Mars Camper authorized dealer.
This warranty does not cover costs associated with transport or recovery of the camper. If a claim is made under warranty it is your responsibility to bring the trailer back to a Mars dealer for a full assessment.
Mars Campers will always strive to fix any issues by sending replacement parts for the customer to fit themselves (when possible) or to a local mechanic, as a first option where a customer lives far away from a Mars dealership.
The warranty covers the original Camper Trailer owner only.
This warranty does not cover the following items:
Appliances and equipment which are not manufactured or supplied by Mars Campers (for example a refrigerator, freezer or customer modifications). Such items have their own manufacturer warranty terms and conditions.
Any defect resulting from overloading, misuse, negligence, accident or other cause beyond the direct control of Mars Campers.
Any defect resulting from fitting or installation of any accessories or options such as an altered tool box or other items after the camper trailer has left the premises of Mars Campers.
Any rectification or other work required due to alterations in Local, State or Federal legislation which occurs after manufacture of the recreational vehicle.
Any consequential damages or repair work necessitated due to continued usage or towing after a defect has, or should have, become apparent to the purchaser or user.
Tents are guaranteed to be in a new merchantable condition at the time of purchase.
General wear and tear is exempted from warranty. Zips and mesh or screens are not covered under warranty for miss use tear and wear.
NOTE: This manufacturer warranty does not cover general consumable parts on the Camper Trailer and rust on any unpainted surfaces of the trailer or any of its components (e.g. axles, springs, couplings and jockey wheels)
Transit: Mars Campers is not liable for any loss, theft, or damage to any goods in transit, when the shipping is booked by a third party.