Wikipedia will tell you that customer service is “the provision of service to customers before, during, and after a purchase.”
The Business Dictionary will tell you that it’s “All interactions between a customer and a product provider at the time of sale, and thereafter.”
But what is it really and why is it important to you?
For Mars Campers, customer service is every interaction with a customer. It’s grown to encompass every interaction that a customer has with our brand, product and team. It includes phone, email, chat, web forms, and social communications, as well as self-service support community and content.
For Mars Campers, customer service happens before, during, and after a sale. Learn more about how we take care of our customers by checking our reviews, customer testimonials or give us a call and let us help you choose the right camper trailer for your needs.