Industry leading structural warranty covers the draw bar and chassis only from fatigue and has a guarantee for a period of Five (5) years from original date of purchase. 5 Year structural warranty applies to models built from 2010 onwards.
Mars Campers offers warranty on all workmanship and materials on our Camper Trailers.
1- Warranty is valid only to the original purchaser and may not be transferred or deferred in any way. Once sold or otherwise disposed of by the original purchaser to any third party, Mars Campers PTY LTD accepts no liability, claim logged by anyone other than the original owner.
2- Excludes items purchased for the purpose of rental, loan or commercial use.
3- Excludes items sold at auction or as demonstrator, factory seconds or used products.
4- Warranty does not cover the product in the event of abuse, misuse, accidental damage or collision, modification of design, fair wear and tear (wheel bearings, wheels, tires, paint, travel cover, zips and mesh.) neglect, incorrect or inadequate maintenance. Suspension, wheels nuts and bearings must be checked before every trip. Wheel bearings must be serviced by an authorised motor mechanic in 6 month intervals. Note for extreme use the camper will require more frequent wheel bearing service (River crossing, beach use, touring etc.)
5- Trailer bodies and their workmanship are guaranteed for a period of one (1) year from original date of purchase.
6- Tents and workmanship are guaranteed for a period of one (1) year from original date of purchase. General wear and tear is exempt.
7- All warranty work is to be carried out by Mars Campers PTY LTD or by a Mars Campers ?PTY LTD authorised representative unless with the express written permission of Mars Campers. Mars Campers PTY LTD will repair or replace the item at their discretion
8- Any transport, accommodation, towing or recovery costs arising from a warranty claim are the responsibility of the purchaser unless otherwise stated in writing by Mars Campers PTY LTD.
9- Your Mars Campers comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to our Camper trailer product range.
10- Warranty is valid to Mars Campers that have been maintained in accordance with Camper trailer care guide (see website for details) Note if warranty claim is lodged, service documentation may be required to support your claim.